It takes two….Managing Tenant Relations

Written By Elianor Vessali

Do you remember the song? The beloved Marvin Gaye and Kim Weston belting out – “It takes two….Just takes two….”

But does it really? Sometimes, no matter how well you manage the situation, one lone tenant can send things awry. Which is why having a Property Manager with conflict resolution skills is critical. Experienced Property Managers understand that it’s not personal. Communications must remain professional as we represent not only our Company but also the Owner. Referring to the Lease Contract when determining specific issues and maintaining accurate records of EVERYTHING reduces risk. And lastly, knowing what is beyond the Property Manager’s sphere is key as well. Property Managers are not attorneys, and when the time comes, the Property Manager needs to be able to recognize when they should recommend that the Owner seek legal advice.

 

Establishing strong process controls helps reduce the likelihood of conflicts. But sometimes, it is just the luck of the draw. It doesn’t always take two to create a conflict. But it does take one experienced Commercial Property Management team to help navigate the situation.

 

Let the Stafford Barrett Property Management team help you manage tenant relationships.

Elianor Vessali

Elianor Vessali is the Director of Property Management at Stafford Barrett. Elianor is responsible for leading the brokerage’s Property Management division. In 2016, she was appointed to the City of College Station’s Planning and Zoning Commission. In 2018, she was elected to the City Council for the City of College Station. 

Elianor received a degree from Texas A&M University (Class of 1998) and from South Texas College of Law in 2002. She returned to College Station in 2013 to manage the Vessali Family business and their single family and multi-family real estate investments. During her free time, Elianor enjoys serving the community as a CASA (court appointed special advocate) and as a Bryan Rotarian. As a former cadet at Texas A&M, she serves on the Board of the Corps of Cadets Association. Elianor also enjoys any opportunity to travel and regularly visits family overseas in Switzerland, France, and Italy.

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